Support / Bantuan
Support
Roundly is a mobile app. Use this page if you need help, want to report a problem, or need your account and personal data deleted.
How to reach us
Email support@roundly.asia. Include the phone number on the account if the request is about sign-in, a round, or deletion.
Common questions
Is Roundly a tee-time booking site?
No. It helps golfers find each other for an open flight. The golf club still owns the tee time, green fee, and guest rules.
Do I need an account on this website?
No. Accounts exist only in the iOS and Android apps, with phone verification.
Why did I not get an SMS code?
Confirm you entered an Indonesian or other supported number you control. On iOS, notification permission helps Firebase deliver the verification SMS without a web check. Try again after a short wait if you hit a rate limit.
Why did I still get a notification after signing out?
Signing out removes this device’s push token. If another phone is still signed in to the same account, that device can keep receiving notices.
Delete your account
Apple and Google require a way to delete an account created in the app. Until in-app deletion ships in Settings, request deletion by emailing support@roundly.asia with:
- The phone number on the account
- The display name, if you set one
- A clear request to delete the account and associated personal data
We will delete the Auth user, public profile, private account data, device tokens, and inbox items we can identify, and we will cancel or close rounds you still host where that is required. Some round history may remain in anonymized form if needed to keep other golfers’ flights consistent.
See the Privacy Policy for what we collect and the Terms of Service for how the app may be used.
Bahasa Indonesia
Roundly adalah aplikasi seluler. Halaman ini untuk bantuan, laporan masalah, dan permintaan hapus akun. Akun hanya ada di aplikasi, lewat verifikasi nomor telepon. Kirim permintaan hapus beserta nomor telepon akun ke support@roundly.asia.